Loudoun Water

Loudoun Water Providing water and wastewater services to residents of unincorporated areas of Loudoun County for more than 50 years.

In May of 1959, the Loudoun County Board of Supervisors created Loudoun County Sanitation Authority, doing business as Loudoun Water, by a resolution, through the Water and Waste Authorities Act, for the sole purpose of providing water and wastewater service to residents of the unincorporated areas of Loudoun County. These areas are generally the communities east of Route 15 and some communities south of Route 50 to the County line. Loudoun Water is a political subdivision of the State, just like a Town or a County. All income is received either as user fees from customers or as availability fees from developers. User fees pay for operating expenses. Availability fees pay for capital improvements. Loudoun Water receives no tax money. This page is monitored Monday - Friday, 8:00 a.m. - 4:30 p.m. In the event of an after-hours emergency requiring immediate assistance, please call our after hours staff at 571.291.7878.

Mission: We provide sustainable water services to protect health, the environment and quality of life.

It’s #NationalPieDay! Did you know it takes approximately two gallons of water to grow a single apple? Next time you e...
01/23/2019

It’s #NationalPieDay! Did you know it takes approximately two gallons of water to grow a single apple? Next time you enjoy a slice of apple pie, remember how much water it took to grow all of the ingredients.

01/21/2019

Loudoun Water is closed today, Monday, January 21st and will reopen tomorrow at 8:00 a.m. Emergencies requiring immediate assistance: 571-291-7878.

Our region is predicting very cold temperatures on Sunday and Monday which means it's important to protect your home's p...
01/18/2019

Our region is predicting very cold temperatures on Sunday and Monday which means it's important to protect your home's pipes as much as possible.

Preventative measures include:
- Monitoring the weather to know when to take precautions
- Allowing a faucet to drip cold water slowly when temperatures get below freezing to keep water moving through your meter and pipes
- Keeping your thermostat set to at least 55F, whether you're home or away
- Keeping doors, windows and garage doors closed and insulated

It is extremely important to take these preventative measures if you have experienced frozen pipes or meters in the past. More information: http://bit.ly/2hqYBQZ

Cold temperatures are in the forecast for next week. It's never too late to winterize your home! Check out our list of t...
01/16/2019

Cold temperatures are in the forecast for next week. It's never too late to winterize your home! Check out our list of tips for making sure your home is ready for the cold: http://bit.ly/2gzUuV9

01/15/2019
The Official Loudoun County Public Schools

We were so happy to host students as part of The Official Loudoun County Public Schools Job for a Day Program where students were able to learn about all things water and wastewater!

Job for a Day 2018

01/14/2019

Loudoun Water will be open and operating on Liberal Leave today, Monday, Jan. 14th. Employees who staff essential 24-hour county operations and other essential services should work as scheduled.

It's going to be colder the rest of the week. Is your home ready for winter temps? Check out our list of tips for protec...
01/09/2019

It's going to be colder the rest of the week. Is your home ready for winter temps? Check out our list of tips for protecting home home's pipes: http://bit.ly/2hqYBQZ

Looking for a great way to kick off 2019? Make a New Year's resolution to use water more wisely at home! Get started wit...
01/02/2019

Looking for a great way to kick off 2019? Make a New Year's resolution to use water more wisely at home! Get started with this easy list: http://bit.ly/2LNO2XC

Loudoun Water wishes you a happy and healthy start to 2019! Our offices are closed Monday, December 31st and Tuesday, Ja...
12/31/2018

Loudoun Water wishes you a happy and healthy start to 2019!

Our offices are closed Monday, December 31st and Tuesday, January 1st. We will reopen at 8:00 a.m. on Wednesday, January 2nd. Emergencies requiring immediate assistance: 571-291-7878.

Loudoun Water will be closed on Monday, December 31st and Tuesday, January 1st. Have a Happy New Year and a great start ...
12/28/2018

Loudoun Water will be closed on Monday, December 31st and Tuesday, January 1st. Have a Happy New Year and a great start to 2019!

Looking for a free afternoon activity to do with your kids since school is out for break? Our interactive exhibit, The A...
12/27/2018

Looking for a free afternoon activity to do with your kids since school is out for break? Our interactive exhibit, The Aquiary, is open until 5:00 p.m.

Visit our headquarters in Ashburn and learn about wise water use, wastewater treatment and more!

Bringing home a lot of laundry from traveling over the holidays? Match the water level to the size of your laundry load ...
12/26/2018

Bringing home a lot of laundry from traveling over the holidays? Match the water level to the size of your laundry load to optimize your water use.

Find more easy water saving tips on our website: http://bit.ly/2ovQ98x

Our offices will be closed on Monday, December 24th and Tuesday, December 25th. The will reopen on Wednesday, December 2...
12/21/2018

Our offices will be closed on Monday, December 24th and Tuesday, December 25th. The will reopen on Wednesday, December 26th at 8:00 a.m. Emergencies: 571-291-7878

Loudoun Water wishes you and your family a happy holiday season!

12/19/2018

Loudoun Water will be closing at 2:00 p.m. today, Wednesday, December 19th for an employee event. If you have an emergency requiring immediate assistance during this time, please call 571-291-7878.

Toilets are the most common source of household leaks. In many cases, a toilet leak is silent, making it difficult to sp...
12/17/2018

Toilets are the most common source of household leaks. In many cases, a toilet leak is silent, making it difficult to spot. These leaks can range in size from less than a gallon per hour to multiple gallons per hour.

Don't let leaks add up! Check your home for leaks: http://bit.ly/1Uixffx

Travelers will often make the mistake of turning their thermostats off thinking it will save on their heating bill when ...
12/12/2018

Travelers will often make the mistake of turning their thermostats off thinking it will save on their heating bill when in reality, they'll come home to frozen pipes and a giant headache. Keep your home temperature set no lower than 55F.

Find more tips on our blog: http://bit.ly/2RZQg8Z

Make sure your home and pipes are ready for the cold weather so you can avoid frozen pipes this winter!This includes out...
12/10/2018

Make sure your home and pipes are ready for the cold weather so you can avoid frozen pipes this winter!

This includes outdoor hose bibs, water supply pipes in unheated interior areas like basements, garages, or kitchen cabinets. Learn more: http://bit.ly/2hqYBQZ

Sterling Volunteer Fire Company
12/03/2018

Sterling Volunteer Fire Company

Santa took a few minutes out of his busy Photos With Santa schedule to say thank you to the awesome team from Loudoun Water who rushed out to repair our broken water line today.

Also a big shout out to Arcola Volunteer Fire Department for bringing their portable toilet over for us to use while our water line was being repaired!!

During the holiday season, remember to always protect yourself and your personal information. Loudoun Water would never ...
12/03/2018

During the holiday season, remember to always protect yourself and your personal information.

Loudoun Water would never call offering unsolicited discounts or ask for home access without a scheduled appointment. Loudoun Water does not directly take customer credit card information from customers and will never call asking for payment information.

If you are ever uncomfortable or suspicious about a call you receive, please call our Customer Relations department at 571-291-7880 and they will verify if our field team is working in your area or if a staff member recently called you regarding your account. More on our website: http://bit.ly/2oWKj2q

Loudoun Water will close today, Wednesday, November 21st at 12:00 p.m. and will reopen on Monday, November 26th at 8:00 ...
11/21/2018

Loudoun Water will close today, Wednesday, November 21st at 12:00 p.m. and will reopen on Monday, November 26th at 8:00 a.m. Emergencies requiring immediate assistance: 571-291-7878

We hope you have a wonder Thanksgiving!

Cold weather is expected later this week. Take precautions to prevent frozen pipes and meters at home, especially if you...
11/20/2018

Cold weather is expected later this week. Take precautions to prevent frozen pipes and meters at home, especially if you've experienced them in the past.

- Let your faucets drip to keep water flowing through your pipes.

- Leave cabinet doors open so that warm air can circulate better. Remove any hazardous materials so children and pets do not have access.

- Insulate pipes in any drafty or unheated areas. Hardware and plumbing supply stores carry insulation to keep pipes from freezing.

More information is on our website: http://bit.ly/2hqYBQZ

The Loudoun Water public hearing regarding the Intent to Revise Rates that was originally scheduled for November 15th ha...
11/19/2018

The Loudoun Water public hearing regarding the Intent to Revise Rates that was originally scheduled for November 15th has been rescheduled to Tuesday, November 27, 2018 at 6:00 p.m. at the Dale C. Hammes Administration Building at 44865 Loudoun Water Way, Ashburn, VA 20147.

Did you know that most dishwashers use less water than it takes to wash dishes by hand? So when everyone offers to help ...
11/19/2018

Did you know that most dishwashers use less water than it takes to wash dishes by hand? So when everyone offers to help with holiday meal cleanup remember so save water AND spend more quality time together!

More #watersavingtips: http://bit.ly/2ovQ98x

Don't forget to brush up on all of the things you should be keeping out of your drain to avoid backups and costly clogs!...
11/16/2018

Don't forget to brush up on all of the things you should be keeping out of your drain to avoid backups and costly clogs!

http://bit.ly/1UtJAIW

11/15/2018

Loudoun Water will be closing at 3:00 p.m. today, Thursday, November 15th. For emergencies requiring immediate assistance: 571-291-7878.

11/15/2018

Due to the inclement weather, the scheduled Board Meeting and Public Hearing for tonight, Thursday, November 15th, have been canceled. The new date will be Tuesday, November 27, 2018.

Both events are posted on our website: http://bit.ly/2qL7dYA

Cold weather is here! If you haven't already, take the time to protect your pipes from the cold. Disconnect and turn off...
11/14/2018

Cold weather is here! If you haven't already, take the time to protect your pipes from the cold. Disconnect and turn off the water connection to your hose bib(s) outside and insulate pipes in unheated spaces.

Learn more on our website: http://bit.ly/2EsVWG4

11/12/2018

Loudoun Water is closed today and will reopen on Tuesday, November 13th at 8 a.m. Emergencies requiring immediate assistance: 571-291-7878

11/09/2018

As a reminder, our offices will be closed on Monday, November 12th and will reopen at 8 a.m. on Tuesday, November 13th. Emergencies requiring immediate assistance: 571-291-7878

Yesterday, Loudoun Water was so pleased to be able to welcome juniors and seniors from Loudoun County Public Schools for...
11/06/2018

Yesterday, Loudoun Water was so pleased to be able to welcome juniors and seniors from Loudoun County Public Schools for Job For A Day. This program matches students with professionals in fields that interest them.

Students started the day off with a brief tour of our exhibit, The Aquiary, before breaking off to learn more about our lab, operations, finance, engineering, GIS and more!

Have you ever wondered what goes on at a water reclamation facility? Check out our interactive exhibit, The Aquiary, ope...
11/01/2018

Have you ever wondered what goes on at a water reclamation facility? Check out our interactive exhibit, The Aquiary, open Monday-Friday, 8 a.m. to 5 p.m. Learn about watersheds, how your water is treated and more!

Did you know that you can subscribe to Loudoun Water News on Alert Loudoun? Sign up today and subscribe to Loudoun Water...
10/31/2018

Did you know that you can subscribe to Loudoun Water News on Alert Loudoun?

Sign up today and subscribe to Loudoun Water News: http://bit.ly/2GmaUu6

The chill is in the air. Fall is here and it's time to think about how you're going to protecting your pipes from changi...
10/29/2018

The chill is in the air. Fall is here and it's time to think about how you're going to protecting your pipes from changing temperatures. Now is the time to disconnect and turn off the water connection to your hose bib(s) outside.

Learn more on our website: http://bit.ly/2EsVWG4

It's National Pumpkin Day! It can be easy to forget how much water is needed to grow and produce our food, drinks and ho...
10/26/2018

It's National Pumpkin Day! It can be easy to forget how much water is needed to grow and produce our food, drinks and holiday decorations! See how much water is needed for some of your other favorite things: http://bit.ly/2ySN1cq

Every year, unwanted or expired medications are flushed down the toilet, which can cause problems like water pollution a...
10/25/2018

Every year, unwanted or expired medications are flushed down the toilet, which can cause problems like water pollution and accidental ingestion in our communities.

This Saturday is Nationwide Prescription Take-Back Day. Bring your unwanted or expired prescription medications to a take-back event near you! Read more: http://bit.ly/2D1DuTz

Bring your expired, unused or unwanted prescription drugs for destruction on October 27, 2018, from 10 a.m. - 2 p.m. to ...
10/23/2018

Bring your expired, unused or unwanted prescription drugs for destruction on October 27, 2018, from 10 a.m. - 2 p.m. to one of the five sites in the county:

Wegmans at Dulles 28 Center, located at 45131 Columbia Place, Sterling
Eastern Loudoun Sheriff’s Station, 46620 E. Frederick Drive, Sterling; Western Loudoun Station, 47 W. Loudoun St., Round Hill
Ashburn Station, 20272 Savin Hill Drive, Ashburn
Dulles South Public Safety Center, 25216 Loudoun County Parkway, Chantilly

The Loudoun County Sheriff’s Office will once again partner with the Drug Enforcement Administration (DEA) in the “Take-Back” initiative that seeks to prevent increased pill abuse and theft.

Residents can discard potentially dangerous expired, unused and unwanted prescription drugs for destruction on October 27, 2018, from 10 a.m. - 2 p.m., at five sites in the county.

The sites include:

Wegmans at Dulles 28 Center, located at 45131 Columbia Place, Sterling
Eastern Loudoun Sheriff’s Station, 46620 E. Frederick Drive, Sterling; Western Loudoun Station, 47 W. Loudoun St., Round Hill
Ashburn Station, 20272 Savin Hill Drive, Ashburn
Dulles South Public Safety Center, 25216 Loudoun County Parkway, Chantilly

The service is free and anonymous, no questions asked.
Since the inception of the DEA take-back program in 2010, over 10,000 pounds of unwanted and unused prescription medications have been taken off the streets of Loudoun County.

Loudoun County Sheriff Mike Chapman, a former Special Agent with the U.S. Drug Enforcement Administration, says the program addresses a critical public safety and health issue. “Recent research has shown that nearly 80 percent of Americans using heroin were introduced to opioids through prescription medication. It is imperative we remove any unused and unwanted medications from our homes, as most opioid users often get access to prescription medications from friends and relatives,” said Sheriff Chapman.

Rates of prescription drug abuse in the United States are increasing at alarming rates, as are the number of accidental poisonings and overdoses due to these drugs. Studies show that a majority of abused prescription drugs are obtained from family and friends, including from the home medicine cabinet.

The take-back program has been incorporated into a regional heroin initiative called the Heroin Operations Team. In April 2015, Loudoun Sheriff Chapman joined U.S. Representative Barbara Comstock (VA-10th District) to form the HOT Team. HOT employs a comprehensive approach that includes enforcement (at all levels), education, prevention, and treatment by incorporating local, state and federal law enforcement.

Collection sites in every local community can be found by going to http://www.dea.gov. This site will be continuously updated with new take-back locations.

Now is the time of year to start thinking about protecting your pipes from changing temperatures. Fall is a great time t...
10/22/2018

Now is the time of year to start thinking about protecting your pipes from changing temperatures. Fall is a great time to disconnect and turn off the water connection to your hose bib(s) outside.

Get more information on our website: http://bit.ly/2EsVWG4

Now that cooler weather is here it's time to think about winterizing your home. Take a look at:✅ Hose bibs✅ Garages ...
10/17/2018

Now that cooler weather is here it's time to think about winterizing your home. Take a look at:
✅ Hose bibs
✅ Garages
✅ Unfinished basements
More details on our blog: http://bit.ly/2PFG3gK

Attention LW Connect users! You can now sign up for eBilling Text Alerts to get text notifications when your bill is rea...
10/16/2018

Attention LW Connect users! You can now sign up for eBilling Text Alerts to get text notifications when your bill is ready to view and reminders when it's coming due.

Log in to your account to enroll:

Today is Global Handwashing Day! Washing hands with soap and water is an easy way to prevent the spread of germs & disea...
10/15/2018

Today is Global Handwashing Day! Washing hands with soap and water is an easy way to prevent the spread of germs & disease.

What’s the best start to every meal? Handwashing with soap! This #GlobalHandwashingDay, commit to washing your hands every time you eat or cook.

When using products that contain hazardous materials, make sure to take your waste to the proper drop-off locations. Lou...
10/12/2018

When using products that contain hazardous materials, make sure to take your waste to the proper drop-off locations. Loudoun residents have a collection event at 751 Miller Drive in Leesburg on October 13th from 8:30 a.m. - 2:30 p.m.

More info: http://bit.ly/2cOQJLD

Today is Imagine a Day Without Water, a national day of action to raise awareness about the value of water. Follow us on...
10/10/2018

Today is Imagine a Day Without Water, a national day of action to raise awareness about the value of water. Follow us on Twitter @LoudounWater for more facts that highlight the importance of having access to clean, safe drinking water.

10/08/2018

Our offices are closed today, Monday, October 8th. We will reopen tomorrow morning at 8 a.m. Emergencies requiring immediate assistance: 571-291-7878

Loudoun Water will be out and about this weekend! Stop by our tents at SterlingFest and Fall Fest & Business Expo tomorr...
10/05/2018

Loudoun Water will be out and about this weekend! Stop by our tents at SterlingFest and Fall Fest & Business Expo tomorrow! Our team has some great giveaway items like shower timers and reusable water bottles. While you're there, ask about ways your family can save water!

Looking for an easy indoor house project to work on? Check your toilets for leaks to avoid wasting water and unnecessari...
10/03/2018

Looking for an easy indoor house project to work on? Check your toilets for leaks to avoid wasting water and unnecessarily increasing your bill.

Learn how to check your toilet for leaks on our website: http://bit.ly/1Uixffx

Address

44865 Loudoun Water Way
Ashburn, VA
20147

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(571) 291-7880

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