Loudoun Water

Loudoun Water Providing water and wastewater services to residents of unincorporated areas of Loudoun County for more than 50 years.

In May of 1959, the Loudoun County Board of Supervisors created Loudoun County Sanitation Authority, doing business as Loudoun Water, by a resolution, through the Water and Waste Authorities Act, for the sole purpose of providing water and wastewater service to residents of the unincorporated areas of Loudoun County. These areas are generally the communities east of Route 15 and some communities south of Route 50 to the County line. Loudoun Water is a political subdivision of the State, just like a Town or a County. All income is received either as user fees from customers or as availability fees from developers. User fees pay for operating expenses. Availability fees pay for capital improvements. Loudoun Water receives no tax money. This page is monitored Monday - Friday, 8:00 a.m. - 4:30 p.m. In the event of an after-hours emergency requiring immediate assistance, please call our after hours staff at 571.291.7878.

Mission: We provide sustainable water services to protect health, the environment and quality of life.

As more buildings begin to reopen, building managers should be sure to flush the pipes in order to ensure optimal water ...
05/29/2020
Flushing Guidance for Buildings After Prolonged Shutdown | loudounwater.org

As more buildings begin to reopen, building managers should be sure to flush the pipes in order to ensure optimal water quality. When buildings and business are closed for an extended period of time (e.g. one week or more) a thorough flushing process is needed to move out water that may have been sitting stagnant inside the building's plumbing.

More information is available on our website: https://bit.ly/36gEnTO

Is your facility preparing to reopen? Building managers should be sure to flush the pipes in order to ensure optimal water quality.

Loudoun Water and NOVA Parks are pleased to announce that recreational activities on Beaverdam Reservoir will re-open on...
05/26/2020

Loudoun Water and NOVA Parks are pleased to announce that recreational activities on Beaverdam Reservoir will re-open on FRIDAY, MAY 29. Reservoir and trail users should adhere to proper social distancing guidelines.

Visitors who choose to visit these facilities must adhere to the following guidelines:
· Stay home if you are sick
· Avoid congregating in groups
· Maintain a 6-foot distance between others
· Avoid touching shared surfaces
· Take trash with you
· Wash hands frequently
Please follow posted facility guidelines for your safety and that of park staff. Consider wearing a mask where social distancing may be difficult.

For more information, please visit our website: https://bit.ly/2LZxe0P

05/25/2020

Loudoun Water is closed today, May 25, 2020, in observance of Memorial Day. Emergencies requiring immediate assistance can call 571-291-7878.

We have a series of water-themed coloring pages for some of our younger users to enjoy. Email us a picture of your final...
05/14/2020

We have a series of water-themed coloring pages for some of our younger users to enjoy. Email us a picture of your final results to [email protected] so we can share them! Get your sheets here: https://bit.ly/2y1fTRN

It may seem early to be thinking about irrigation, but now is the perfect time to check your settings! Avoid over wateri...
05/12/2020

It may seem early to be thinking about irrigation, but now is the perfect time to check your settings! Avoid over watering, which can result in grass disease, fungus and unnecessarily high water bills. Make sure your system doesn't run when it's raining or for extended periods of time.

We have more tips on our website for how to wisely use water outside: http://bit.ly/2ovQ98x

Have you ever stopped to think about what it takes to deliver safe drinking water when you turn onthe tap? During #Drink...
05/05/2020

Have you ever stopped to think about what it takes to deliver safe drinking water when you turn on
the tap? During #DrinkingWaterWeek, Loudoun Water encourages you to learn about infrastructure needed to ensure water is #ThereWhenYouNeedIt. http://bit.ly/1Te92a3

05/04/2020

It's Drinking Water Week! You routinely drive over an intricate maze and miles of pipes underground delivering water to homes and businesses. Our GIS team put together a pretty interesting look at the growth of pipes in the Central system since Loudoun Water's inception in 1959. All of these pipes need to be monitored and maintained to make sure water is there when you need it.

Next week is officially #DrinkingWaterWeek! It is a great time to recognize how important safe, clean drinking water is ...
05/01/2020

Next week is officially #DrinkingWaterWeek! It is a great time to recognize how important safe, clean drinking water is in our everyday lives and to recognize the professionals who make it happen! We hope you'll follow along as we share facts, photos of the infrastructure that delivers your water and fun family activities next week.

Your friendly neighborhood water and wastewater utility here to remind you that wipes do not belong in the toilet. Stick...
04/29/2020

Your friendly neighborhood water and wastewater utility here to remind you that wipes do not belong in the toilet. Stick with 2-ply toilet paper and toss the rest in the trash! #wipesclogpipes #PYP

Friendly reminder: We know the work that our staff does out in the field looks really interesting, especially for young ...
04/24/2020

Friendly reminder: We know the work that our staff does out in the field looks really interesting, especially for young children. But for the health and safety of our utility workers out in the field, please do not approach them while they are working. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐫𝐞𝐬𝐩𝐞𝐜𝐭 𝐬𝐚𝐟𝐞 𝐬𝐨𝐜𝐢𝐚𝐥 𝐝𝐢𝐬𝐭𝐚𝐧𝐜𝐢𝐧𝐠.

This includes fire hydrant flushing, service calls and emergency work. If you have any questions about work being done in your neighborhood, please call Loudoun Water Customer Relations at 571-291-7880. We're happy to chat about what's going on!

Happy Earth Day! One of the things we often talk to students about is that less than one percent of all the water on Ear...
04/22/2020

Happy Earth Day! One of the things we often talk to students about is that less than one percent of all the water on Earth is freshwater available for human consumption. So out of ALL the water on earth - every stream, river, lake and ocean - only one percent is suitable to drinking!

That's why we love to share facts about wise water use, protecting our waterways and reducing excess water waste. Water is a precious and valuable resource! We have some special facts and information on what your family can to do celebrate our Earth's water today on our blog: https://bit.ly/2RXLTNn

#ArborDay is this Friday, so make sure to call VA811 TODAY if your celebrations involve planting trees!
04/20/2020

#ArborDay is this Friday, so make sure to call VA811 TODAY if your celebrations involve planting trees!

It is always important to protect yourself and your information from scammers. Our staff will NEVER call asking for gift...
04/16/2020

It is always important to protect yourself and your information from scammers. Our staff will NEVER call asking for gift cards, money orders or your credit card information.

If you receive a phone call that makes you uncomfortable, hang up and call back at 571-291-7880. More information about protecting yourself from impostors is on our website:http://bit.ly/2oWKj2q

Our staff is committed to continuing to serving our customers. Rest assured - Your water is safe to drink! Shout out to ...
04/15/2020

Our staff is committed to continuing to serving our customers. Rest assured - Your water is safe to drink! Shout out to our Lab team for all that they do!

April is National Safe Digging Month!Whether your project is big or small, it's important to remember to always call VA ...
04/14/2020

April is National Safe Digging Month!

Whether your project is big or small, it's important to remember to always call VA 811 before you start any digging on your property. always play it safe: call or click before you dig! Learn more at https://bit.ly/2K2l8mP

#Stayinghome means more opportunities for water use. Small adjustments can have a big impact and that starts with you!To...
04/13/2020

#Stayinghome means more opportunities for water use. Small adjustments can have a big impact and that starts with you!

Today's tip: Did you know that by cutting your shower time in half, it’s possible to save 4,500 gallons of water per person, per year? Set a timer or play a song to help you stay aware of how long you've been in the shower for.

We have a long list of ways to save water both indoors and outdoors on our website: http://bit.ly/2ovQ98x

Social distancing means our Customer Relations team is teleworking. If you have any questions, give them a call at 571-2...
04/10/2020

Social distancing means our Customer Relations team is teleworking. If you have any questions, give them a call at 571-291-7880. They're happy to help!

For the health and safety of the Loudoun Water utility workers out in the field, please do not approach them while they ...
04/09/2020

For the health and safety of the Loudoun Water utility workers out in the field, please do not approach them while they are working. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐫𝐞𝐬𝐩𝐞𝐜𝐭 𝐬𝐚𝐟𝐞 𝐬𝐨𝐜𝐢𝐚𝐥 𝐝𝐢𝐬𝐭𝐚𝐧𝐜𝐢𝐧𝐠. This includes fire hydrant flushing, service calls and emergency work. If you have any questions about work being done in your neighborhood, please call Loudoun Water Customer Relations at 571-291-7880.

Friendly reminder that flushable wipes are NOT flushable, even if the say they are! Prevent pipes clogs. Toss all kinds ...
04/08/2020

Friendly reminder that flushable wipes are NOT flushable, even if the say they are! Prevent pipes clogs. Toss all kinds of wipes, paper towels, t-shirts and cotton balls in the trash.

We're all in this together. Keep out cleaning wipes, "flushable" wipes, dental floss, paper towels and all the other threats to Loudoun Water's sewer lines and your pipes. Only flush toilet paper. Want to learn more? Visit https://bit.ly/2JLvN5c

Our annual drinking water quality reports for the year ending in 2019 are now available on our website. Each year Loudou...
04/07/2020

Our annual drinking water quality reports for the year ending in 2019 are now available on our website. Each year Loudoun Water publishes these reports to inform our customers about the clean, high-quality drinking water that they receive. We are pleased to report that the drinking water provided by Loudoun Water either met or exceeded standards set by the EPA and administered by the Virginia Department of Health.

View them here: http://bit.ly/291hSru

Our crews are still hard at work! Last week, crews received an emergency call and they responded quickly to get the job ...
04/03/2020

Our crews are still hard at work! Last week, crews received an emergency call and they responded quickly to get the job done. We are thankful to have such a dedicated staff who are committed to keeping everything running smoothly.

Reminder: For the health and safety of our all our crews and customers, please do not approach them in the field while we are practicing social distancing! If you have any questions about the work being done in our service area, please call 571-291-7880.

Quick reminder to keep all wipes out of your pipes! Our staff have noticed an increase of wipes coming into the plants a...
03/31/2020

Quick reminder to keep all wipes out of your pipes! Our staff have noticed an increase of wipes coming into the plants and area plumbers are reporting an increase in calls due to backups caused by people trying to flush these items.

Just because a product is labeled as "flushable" does not mean that it will break apart after being flushed as 2-ply toilet paper does. Learn more: http://bit.ly/1UtJAIW

As our field staff continue with our annual hydrant flushing program, we ask that for the safety of our employees and cu...
03/27/2020

As our field staff continue with our annual hydrant flushing program, we ask that for the safety of our employees and customers that you help them practice safe social distancing. We know it can be exciting for children to see an open hydrant, but we ask that parents remind them to keep a safe distance. Please do not approach staff while they are working or open hydrants as it is dangerous.

We thank you for your help with this matter! To learn more about our program, and to see when crews will be around your area, you can view our hydrant flushing map on our website: https://bit.ly/33ylRoF

Our annual hydrant flushing program began yesterday. This is standard practice for many water utility systems and has se...
03/24/2020

Our annual hydrant flushing program began yesterday. This is standard practice for many water utility systems and has several benefits including clearing sediment from the lines, giving crews a chance to monitor our system and ensuring high standards of water quality. To see when crews will be around your area, you can view our hydrant flushing map on our website: https://bit.ly/33ylRoF

For the safety of our employees and our customers, we ask that you help them to practice safe social distancing and do not approach them while they are working.

Reminder: "Flushable" wipes are NOT flushable. Also not flushable: baby wipes, sanitizing wipes, personal care wipes, pa...
03/23/2020

Reminder: "Flushable" wipes are NOT flushable. Also not flushable: baby wipes, sanitizing wipes, personal care wipes, paper towels, cleaning wipes or make-up remover wipes.

Any product besides toilet paper belongs in the trash can. Even if a product is labeled "flushable" that does not mean that they will break apart after being flushed as 2-ply toilet paper does. Area plumbers are reporting an uptick in backups due to people trying to flush these items.

These items can accumulate and build up in sewer pipes, which can hinder flow and even cause backups that are harmful to the environment and costly to homeowners and utilities. Help keep your drains and our sewers clear of this debris: http://bit.ly/1UtJAIW

As of Monday, March 23, 2020, Loudoun Water’s offices in Ashburn will be closed to the public indefinitely. Loudoun Wate...
03/20/2020
COVID-19 Update | loudounwater.org

As of Monday, March 23, 2020, Loudoun Water’s offices in Ashburn will be closed to the public indefinitely. Loudoun Water wants to reassure customers that our staff is committed to doing all we can to continue serving our customers. We have preparedness plans in place and continue to follow the latest guidelines from the CDC.

All employees have been informed about the CDC social distancing guidelines and have been asked to abide by them to help prevent the spread of COVID-19. Our Field Staff is taking special precautions to reduce interactions with fellow staff and customers when possible, unless it is an emergency.

For more information and to read our entire announcement, please visit our website: http://bit.ly/2TSWo6k

As of Monday, March 23, 2020, Loudoun Water’s offices in Ashburn will be closed to the public indefinitely. Loudoun Water wants to reassure customers that our staff is committed to doing all we can to continue serving our customers. We have preparedness plans in place and continue to follow the la...

It’s that time of year again – starting next week our crews will begin our annual hydrant flushing program. This is stan...
03/20/2020

It’s that time of year again – starting next week our crews will begin our annual hydrant flushing program. This is standard practice for many water utility systems throughout the United States.

Hydrant flushing has several benefits including clearing sediment from the lines, giving crews a chance to monitor our system and ensuring high standards of water quality.

For the safety of our employees and our customers, we ask that you help them to practice safe social distancing and do not approach them while they are working. If you have any questions or concerns about flushing or the crews in your area, please contact our Customer Relations department at 571-291-7880 and they will be happy to assist you.

More information is available on our website: https://bit.ly/33ylRoF

Need a fun lesson for the kids while they’re home? This is an easy one that doesn’t require many materials. Water cycle ...
03/18/2020

Need a fun lesson for the kids while they’re home? This is an easy one that doesn’t require many materials. Water cycle in a bag! Check out our stories for a materials list and instructions.

This is a great way to talk about how water turns into a gas through a process called evaporation. In nature, evaporated water goes into the atmosphere, but in our bag, it has no where to go so it will stick to the sides, turning back into a liquid as condensation. The condensation will then slide back into a pool of water as “rain.”

We’re working on some more activities this week. If you have any special topic requests, let us know!

Edited to add: Don't forget about evaporation when drawing your bag.

Loudoun Water is open during regular business hours. We are also adhering to the social distancing guidance provided by ...
03/16/2020
COVID-19 Update | loudounwater.org

Loudoun Water is open during regular business hours. We are also adhering to the social distancing guidance provided by CDC for the safety of our employees and customers. To limit in-person interactions as much as possible, we are encouraging all customers to leverage Loudoun Water’s online resources.

We are suspending all disconnections and we are waiving all late fees for the time being.

Please call 571-291-7880 if you have any questions or concerns. For more information, visit our website: http://bit.ly/2TSWo6k

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Loudoun Water está habierto como de costumbre y nuestras oficinas están abiertas durante el horario habitual. También nos estamos adheriendo a la guía de distanciamiento social proporcionada por la CDC para la seguridad de nuestros empleados y clientes. Para limitar al máximo las interacciones en persona, alentamos a todos los clientes a aprovechar los recursos en línea de Loudoun Water.

Estamos suspendiendo todas las desconexiones y todos los cargos por mora, por el momento.

Llame al 571-291-7880 si tiene alguna pregunta o inquietud.

COVID-19 update: Loudoun Water is open during regular business hours. We are also adhering to the social distancing guidance provided by CDC for the safety of our employees and customers. To limit in-person interactions as much as possible, we are encouraging all customers to leverage Loudoun Water....

Loudoun Water is conducting business as usual and our offices are open during regular business hours. We are also adheri...
03/15/2020
COVID-19 Update | loudounwater.org

Loudoun Water is conducting business as usual and our offices are open during regular business hours. We are also adhering to the social distancing guidance provided by CDC for the safety of our employees and customers. To limit in-person interactions as much as possible, we are encouraging all customers to leverage Loudoun Water’s online resources.

Out of an abundance of caution, we will be limiting our Field Staff visits to customers’ homes as much as possible, unless it is an emergency. Thank you for your understanding. Please call 571-291-7880 if you have any questions or concerns.

Any additional updates will be posted on our website: http://bit.ly/2TSWo6k

COVID-19 update: Loudoun Water is conducting business as usual and our offices are open during regular business hours. We are also adhering to the social distancing guidance provided by CDC for the safety of our employees and customers. To limit in-person interactions as much as possible, we are enc...

"Flushable" wipes and baby wipes belong in the trash can and not in the toilet. Even if a product is labeled "flushable"...
03/13/2020

"Flushable" wipes and baby wipes belong in the trash can and not in the toilet. Even if a product is labeled "flushable" that does not mean that they will break apart after being flushed as 2-ply toilet paper does.

These items can accumulate and build up in sewer pipes, which can hinder flow and even cause backups that are harmful to the environment and costly to homeowners and utilities. Next time you find yourself debating about whether to flush something other than toilet paper, simply put it into the trash can! Help keep your drains and our sewers clear of this debris: http://bit.ly/1UtJAIW

Happy #GirlScoutsDay! Loudoun Water loves how enthusiastic our local troops are about science, learning and stewardship!
03/12/2020

Happy #GirlScoutsDay! Loudoun Water loves how enthusiastic our local troops are about science, learning and stewardship!

03/09/2020

Loudoun Water has more than 310 employees with diverse backgrounds performing in many different work areas. Current openings include:- Customer Support Representative- HVAC Technician- Instrumentation/ Control System Technician- Laboratory Analyst- Utility Systems InspectorLearn more and apply on our website: http://bit.ly/2jh9QMh

Whether you're home from school today and need something to do or your professor assigned you a scavenger hunt to comple...
03/03/2020

Whether you're home from school today and need something to do or your professor assigned you a scavenger hunt to complete this week - we're open!

Visit our Aquiary and learn about water and wastewater treatment!

Address

44865 Loudoun Water Way
Ashburn, VA
20147

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+15712917880

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Comments

Why would so many people need to buy bottled water in Loudoun County? Do you guys get offended by this? 🤔😁
@loudounwater note says to call their number to pay a bill and turn my water back on. They DON'T say that number is open only during biz hours, and when I push 0 for emergency, it tells me the number isn't working and hangs up on me. Great customer service, Loudoun Water. 😡 (Not really.) What would people do in a REAL emergency????
Our water main let loose on Brighton and we lost our H20 on Brighton CT for several hours. I want to thank the crews out on the line for their door to door courtesy FYI and for fixing our water main in the elements today. We don't really realize how Blessed we are to have clean running water until it's off for a couple of hours. Thank you and God Bless.
Water shortages due to drought and rivers and bays contaminated by chemical runoff have spurred many cities to urge citizens to conserve water, cut back on chemical fertilizers and pesticides, and reduce lawn in favor of water-wise native plants.
Hey Loudoun Water! Would you be willing to help spread the word about an upcoming stream cleanup in your service area? Project Stream Clean, April 7, Sterling Park. Here's the link with info: https://m.facebook.com/story.php?story_fbid=772869159570515&id=311167295740706
Soak Up the Rain New England Webinar Series: Stormwater Standards for the Future: Environmental and Financial Benefits of Adopting Local Stormwater Regulations Wed, Mar 28, 2018 1:00 PM - 2:00 PM EDT
-Why would Loudoun County Government allow a data center in a watershed area already degraded by the Greenway toll road, massive power plant, water treatment facility, and an existing data center which also did not match zoning? Who is protecting Loudoun's water source? The County Board will be voting tonight. If you are concern, send an e-mail to your Supervisor https://goo.gl/SwcqHB
Thanks Loudoun Water for sending flowers for my husband Timothy Oden's Nanny who passed away this week, we really appreciate it!
I am closing out the account I am currently using for auto debit, but the website is not allowing me to change to the new account.