Assured Performance Collision Care

Assured Performance Collision Care Assured Performance Collision Care is a non-profit consumer advocacy organization. We are a proud to be the premier certifying entity, created to help consumers locate certified collision care providers and opt for a Certified Repair.

Utilizing our knowledge of the collision repair industry and working with thousands of best in class repair businesses, we have designated what a qualified collision repair business is and what makes them best in class. We have also determined key factors necessary to assure you of the quality repair and service you will receive. This has been done according to established standards and published criteria that our shops must meet to be "qualified" and/or "Certified.".

Mission: Our mission is to ensure that consumers can find a qualified Collision Repair Business wherever and whenever they might need one. The shops we certify are best in class, qualified, and independently owned collision repair businesses that are championed by consumers.

Operating as usual

When you select a body shop for your Nissan vehicle, choose a #Nissan #Certified Collision Repair Provider like @Pacific...
08/25/2020

When you select a body shop for your Nissan vehicle, choose a #Nissan #Certified Collision Repair Provider like @Pacific Elite Collision Centers (Torrance)! Congratulations on your feature, Pacific Elite Collision Centers - Torrance

Did you know? Pacific Elite Collision Centers-Torrance is a NISSAN CERTIFIED facility!
https://collision.nissanusa.com/accident-assistance/
#verniescameo #proud #pacificelite #crashchampions #nissancertified #oem #assuredperformance

08/14/2020
Collision Care Xpress

Looking for a Certified Collision Repair Provider in Pompano Beach, Florida? Learn more about Collision Care Xpress and their long list of manufacturer certifications! Certified Collision Repair Providers prioritize having the right tools, training, equipment, and modified facilities.

Check out our new video highlighting our OEM certifications. This video also showcases how we are protecting our employees and customers during the COVID-19 pandemic.

07/31/2020
Safety Starts with "Certified Repairs"!

Ask for a fully documented "Certified Repair"!

The Certified Repair Option (CRO) is the best repair on the market and produces a Certificate.

Visit www.autobodylocator.com to find a Certified Repair Provider that has the right tools, training, equipment, and modified, facilities. #Safety #CertifiedRepairs

https://youtu.be/moNMEFiwUAg

Are you an Assured Performance Certified Repair Provider? Find out why offering "Certified Repairs” will enhance customer satisfaction! [email protected]...

07/30/2020
Safety Starts with "Certified Repairs"!

Are you one of the many consumers asking for the best repair on the market? A "Certified Repair" is a better repair! When you select a "Certified Repair" from an Assured Performance Certified Collision Repair Provider, you will receive a Certificate that your quality repair is fully documented and meet manufacturer safety standards. Visit www.autobodylocator.com to find a Certified Collision Repair Provider that offers “Certified Repairs" and has the right tools, training, equipment, and modified, facilities. #Safety #CertifiedRepairs

https://www.youtube.com/watch?v=moNMEFiwUAg&feature=youtu.be

Read & learn about the many ways LaMettry's Collision, Inc. provides their customers with high quality repairs using the...
07/16/2020
Assured Performance Network

Read & learn about the many ways LaMettry's Collision, Inc. provides their customers with high quality repairs using the right tools, equipment, technicians, training, and technologies! They are our Good News Story for July!

Have you heard of LaMettry's Collision, Inc.? Read our new article and learn more about their success! They are our "Good News Story" for July! Often referred to as an industry leader with 13 locations in Minneapolis, St. Paul and the surrounding metropolitan area, LaMettry’s excels as a professional Certified Collision Repair Provider that focuses on quality and technology. Amongst their many locations, LaMettry’s has 10 collision shops and, since 2012, has added 3 locations solely focused on mechanical repairs. https://certifymyshop.com/news/good-news-story-lamettrys-collision-glass-and-more/assuredperformance.net

As a customer, do you want virtual services like online estimates or pickup and delivery options to continue? Let us kno...
07/08/2020
Assured Performance Network

As a customer, do you want virtual services like online estimates or pickup and delivery options to continue? Let us know in the comments! https://certifymyshop.com/news/are-virtual-changes-here-to-stay/assuredperformance.net?fbclid=IwAR0h8A-j5gIGX7y6lijQyoHX0Ml8OBszKD33LELmp5BxEwpGD_8VhCGuCYk

What has been your experience with virtual services? Will you continue to offer online estimates or schedule pickup and delivery services for the long term? We spoke with several industry leaders to find out their thoughts. Click on the link below and learn what other shops are doing. “Collision repair using virtual services is done at the speed of life, the way people want it to be. Offering pick-up and drop-off services has changed the act of coordinating collision repair from a major catastrophe to a relatively minor inconvenience. It allows shops to show their partnership with their customers and the insurance companies.” - Scott Biggs, CEO, Assured Performance
https://certifymyshop.com/news/are-virtual-changes-here-to-stay/assuredperformance.net

Customers in California, will have enhanced options for safe, Certified Repairs! Read about Crash Champions Collision Re...
07/07/2020
Assured Performance Network

Customers in California, will have enhanced options for safe, Certified Repairs! Read about Crash Champions Collision Repair Merger and future plans to offer Certified Repairs! #saferepairs

Have you heard the news? Assured Performance had the opportunity to interview Crash Champions Collision Repair Director of Marketing, Natalie Zajc, and find out about the company’s plans since their March, 2020 merger. Learn more about their experience and goals, as a top independent MSO! https://certifymyshop.com/news/crash-champions-merges-with-pacific-elite-collision-centers-to-acquire-23-locations/assuredperformance.net?fbclid=IwAR1wGhGJCZRss7qf4BOVlwK2POrM1y2KxtsTSS2soHYbzq-_Db8774J1Epg

We are excited to have Joanne Giorgetti in our Employee Spotlight for June! Joanne is passionate about the shops in our ...
06/18/2020
Assured Performance Network

We are excited to have Joanne Giorgetti in our Employee Spotlight for June! Joanne is passionate about the shops in our Network!

Employee Spotlight! Joanne Giorgetti has been with Assured Performance for 7 years and is a valued team member. If you've been lucky enough to have Joanne as your Account Manager, you know her experience in the industry and as a former body shop owner. She first met Assured Performance's CEO, Scott Biggs, in 1999. Her favorite quote: "Certified Once, Recognized by Many". Read more about Joanne's passion for our Network, HERE:
https://certifymyshop.com/news/employee-spotlight-joanne-giorgetti/assuredperformance.net

As a precaution, due to attendees' ability to attend the event and amid Coronavirus concerns in the tori-state area, AAS...
03/09/2020

As a precaution, due to attendees' ability to attend the event and amid Coronavirus concerns in the tori-state area, AASP's/NJ Northeast Trade Show and Assured Performance Network's Clinic: "Certified Repair Option: The Ultimate Weapon!" have been cancelled. The Northeast Trade Show will now take place August 21-23, 2020. More details on the date and time of our August Clinic to come!

https://certifymyshop.com/news/aasps-nj-northeast-trade-show-cancelled-and-rescheduled-out-of-precaution-due-to-the-coronavirus-outbreak/assuredperformance.net

Join us, as Assured Performance Hosts Certified Repair Clinic at the Northeastern Trade Show: “Certified Repair Option, ...
03/06/2020
Assured Performance Hosts Certified Repair Clinic at the Northeast Trade Show - CollisionWeek

Join us, as Assured Performance Hosts Certified Repair Clinic at the Northeastern Trade Show: “Certified Repair Option, The Ultimate Weapon!”

https://collisionweek.com/2020/03/04/assured-performance-hosts-certified-repair-clinic-northeast-trade-show/

Assured Performance today announced it will host a half-day clinic,  Certified Repair Option – The Ultimate Weapon!,  in conjunction with the Northeast Trade Show on Friday, March 20, from 8:00 a.m. – 12:00 p.m. The event will be held at the Embassy Suites, on 455 Plaza Drive, in Secaucus, N.J...

Microsoft PowerPoint - SEMA Presentation V4
11/04/2019

Microsoft PowerPoint - SEMA Presentation V4

Assured Performance Achieves Record Growth & Reaches Coverage Milestones Assured Performance, the industry’s independent...
04/03/2019
Assured Performance Network

Assured Performance Achieves Record Growth & Reaches Coverage Milestones

Assured Performance, the industry’s independent third-party Certifying entity and Network administrator for several of the top Automakers in the US and Canada announced today that they had achieved major growth milestones with 20% growth in 2018 and continued to grow by another 8% in the first quarter, 2019 reaching 2,971 total Repair Providers that are now certified through their program. Assured Performance has sales projection of 20% growth for the 2019 year which will make their network nearly 3,600 total Certified Repair Providers covering all states and provinces and all market areas. The Assured Performance Certified Repair Provider Network is made up of Independents, MSO, Consolidators, and Dealer-owned shops, all must meet and pass the same requirements and onsite audit and inspection vetting process.

The unique Assured Performance market strategy has been to achieve full and complete demographic and geographic coverage of North America with a Certified Repair Provider in every community which is essential to consumer referrals and insurance carrier needs. With the nearly 3,000 shops now in their Certified Network, Assured Performance has reached 100% market coverage of the 361 primary (Metropolitan) market areas and the 195 secondary markets. They have also reached 88% market coverage of the 1,451 suburban markets and slightly over 80% of rural markets above 20,000 in population. Their average Certified location generates annual gross sales over $4 million and collectively have well over 15,000 OEM certifications (5 - 6 OEM certifications per location) giving them approximately 64% market capacity based upon the automaker car parc or units in operation across the country. This coverage empowers the shop locators and Smart Apps and lays the foundation for innovation and bold new initiatives.

Assured Performance provides customizable network management and individualized administration for Nissan, FCA US, Hyundai, Infiniti, Kia, and GT-R, and in Canada Ford, FCA, Nissan, Kia, Toyota and Lexus, with expectations to add more OEM partners and several hundred new certified shops to complete their demographic and geographic coverage during 2019.

Once Certified, all Assured Performance network shops become eligible for official OEM recognition and can be added to various OEM Certified Networks if they meet the extra OEM specific requirements but for a fraction of the cost of other OEM certification and referral programs. As an example, Nissan now has nearly 2,100 Certified Repair Providers in their Certified Network with essentially 100% market coverage for their units in operation (UIO) across the US. They have also engaged 86% of all of their dealership body shops in their Certification program. This is an amazing milestone that has never been accomplished by any OEM or referral network before. It's should also be noted that FCA, and Hyundai both have nearly 2,000 Certified Repair Providers and are nearing complete national coverage as well.

For perspective, all combined the Assured Performance Certified Network shops generate nearly $14 Billion in annual gross sales, $5 billion in parts purchases, and nearly $1 billion in paint and materials purchases annually.

All of the Certified Repair Providers must pass an onsite inspection audit and prove they have the required tools, equipment, training and facility modifications. All requirements are bona fide, objective, and based on the OEM specifications to repair the new generation of vehicles. It’s been published for nearly a decade and is the industry recognized standard for a Certified collision repair business.

(www.AssuredPerformance.net):

Our strategic partners include several of the largest Auto Manufactures including but not limited to: Nissan, Infiniti, FCA, Hyundai and Kia and others; representing nearly 2/3 of all of the vehicles on the road today. We also work with other world-class businesses like Enterprise Rent-A-Car and man...

03/15/2019

Assured Performance is at the Northeast Trade Show in Secaucus, New Jersey stop by our booth #433 and say, “Hi”

10/31/2018

Assured Performance Introduces Solution for Ultimate Quality Repair Output with “Certified Repair Program”

October 30, 2018, Laguna Hills, CA – As the next phase of their evolving OEM Certification program, Assured Performance Network, the leading industry Certification entity and OEM Certification program administrator announced their “Certified Repair Program”. The new program will provide the ability to ensure the repair quality output by their near 3,000 Certified Repair Providers. The Assured Performance “Certified Repair Program” is based upon the 5Ms of quality production management popularized by Kaoru Ishikawa, who revolutionized quality manufacturing management around the world (see attached addendum for details). The leading manufacturers throughout the world rely on these same principles.

Assured Performance explained that their decade long development of the critical tools built to accommodate a new environment in vehicle repair collaboration between OEMs, insurers and repairers includes ShopOps, OE-QC, dataIQ KPI scorecards, and shop skills inventory. Combined, these innovative solutions give Certified Repair Providers the ability to offer “Certified Repairs” based upon objective and validated 5Ms; Machine, Method, Materials, Man and Measurement. These are essential to deliver repair quality output in the form of a serialized and registered “Certified Repair” that documents adherence to OEM repair procedures.

A critical detail of this innovative program is that the “Certified Repair Provider” documents the repair, provides the certificate, and continues to carry all related responsibility and liability. ShopOps and APEX Network Management provide the IT infrastructure to efficiently document the repair, independently validate compliance with the 5Ms, and generate a registered, serialized "Certified Repair Certificate" that is associated with the VIN and electronically stored. Now, the Certified Repair Provider has a robust process to illustrate and prove they are delivering a safe, quality-driven repair while mitigating their liability exposure.

The entire framework and infrastructure creates a new generation claims and repair business ecosystem. The introduction of a “Certified Repair” program establishes a new milestone in the Collision repair and claims industry. Collision Industry Stakeholders are openly embracing the “Certified Repair” concept as a quantum leap that opens the way forward to new and better ways to do business. For insurers, Certified Repairs also helps address diminished value issues and re-insuring vehicles post repair.

ShopOps is already in use by over 2,000 Assured Performance Certified Repair Providers for various functions and APEX is used by all Auto Manufacturers affiliated with the Assured Performance joint effort OEM Certification program.

“Our initial objective was to develop complete national demographic and geographic coverage for superior consumer handling strategies. Now, we are introducing the critical tools and processes for our network and the industry to deliver the ultimate output – a Certified Repair,” stated Assured Performance CEO, Scott Biggs. “All these elements combined create a new operating model ecosystem with greater efficiencies and proper/safe repairs and an environment that embraces innovation.”

About Assured Performance:

Assured Performance Network is composed of three organizations: A non-profit Consumer Advocacy Organization, a legal Co-Op, and a management company. Combined, they operate as a third-party administrator for Consumer Awareness, Body Shop Certification, Network Management, and Rebate Reward Programs for several of the largest auto makers, manufacturers, and suppliers. Assured Performance Network is the largest most advanced repair capable network of Certified collision repair centers with nearly 3,000 participating shops.

Addendum:

Outlined below are the Ishikowa 5Ms for quality manufacturing production output and how each is achieved with the tools and processes required in this revolutionary Certified Repair program:

Machine (equipment, technology) – All Certified Repair Providers are inspected and validated for possession and use of tools, equipment and adequate facilities to meet OEM certification requirements for the repair business.

Method (process) – Documented proof that the technicians followed OEM repair procedures where available. All Assured Performance Certified shops are now provided with a special program called “OE-QC” to enable efficient electronic documentation that includes a Smart App for technician use.

Material – Documented proof of the use of approved parts, paint and materials in the actual repair and refinish.

Man – Proof that the technician assigned to perform the repair has adequate training and capability for the specific vehicle and repair methods to be followed. Certified shops are able to use OE-QC and ShopOps skills inventory system to easily and efficiently provide proof.

Measurement – Data-driven KPI analysis, tracking and reporting ensures accountability and compliance. All reporting maintains the highest level of integrity and validity and is automated and efficient through the use of ShopOps, OE-QC, dataIQ Scorekeeping, and APEX Network Management.



Assured Performance | 24422 Avenida De La Carlota, Ste 490, Laguna Hills, CA 92653

Thank you Collision Advice and Mike Anderson for having Aaron Clark with Assured Performance present.
09/23/2018

Thank you Collision Advice and Mike Anderson for having Aaron Clark with Assured Performance present.

Aaron Clark providing insights for the future

Assured Performance Network
03/29/2018
Assured Performance Network

Assured Performance Network

A panel discussion on OEM certification touched on the disparity between shops that have invested in the training, tooling and equipment to perform proper repairs on today’s vehicles, and those that haven’t.

Vice President of Assured Performance, Aaron Clark explains, “The next 200 are half as good as the first 200...When you start scaling a [certification] program out over a thousand or several thousand shops, we’re moving into the average shop world – and it is a completely different body shop, a completely different process.”

Original article posted by BodyShop Business. Click the link below to read the full article

Address

16-B Journey, Suite 200
Aliso Viejo, CA
92656

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Telephone

(949) 221-0010

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