NENA - National Emergency Number Association

NENA - National Emergency Number Association The Voice of 9-1-1™ NENA is the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues.
NENA works with 9-1-1 professionals nationwide, public policy leaders, emergency services and telecommunications industry partners, like-minded public safety associations, and other stakeholder groups to develop and carry out critical programs and initiatives, to facilitate the creation of an IP-based Next Generation 9-1-1(?) system, and to establish industry leading standards, training, and certifications. Through the association’s efforts to provide effective and efficient public safety solutions, NENA strives to protect human life, preserve property, and maintain the security of our communities.

As The Voice of 9-1-1™, NENA is on the forefront of all emergency communications issues. The association serves its members and the greater public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across the United States and around the globe, NENA promotes the implementation and awareness of 9-1-1, as well as international three-digit emergency communications systems.

Mission: NENA's Mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system (9-1-1). In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property, and the maintenance of general community security are among NENA's objectives. We are NENA.

07/07/2020
NENA TC TIP - Disability Awareness

In this week's TC Tip, Michelle Kerr shares some tips on how to appropriately act when you receive calls from, or about people with disabilities. Don't make assumptions! You can positively influence the outcome of the call. #NENATCTip #NENATrained #DisabilityAwareness

GET THE NENA DISCOUNT! We've partnered with AvKARE, a trusted company, to secure a discount on infection-control product...
06/30/2020

GET THE NENA DISCOUNT! We've partnered with AvKARE, a trusted company, to secure a discount on infection-control products for 9-1-1 centers across America. Visit Store.avkare.com and use Promo Code “emergency” to receive 25% off on hand sanitizer, disinfectant, and masks.

06/23/2020
NENA TC Tip: Do I have PTSD?

This week Dr. Michelle Lilly takes us In the Center to help correct the assumptions about PTSD and helps us understand the difference between PTSD and other conditions. #NENATCTips #NENATrained #YouAre911 #PTSD

06/17/2020
NENA 2020-21 Board of Directors Installation & Remarks From President Gary Bell

Congrats to our newly-installed Board of Directors, led by President Gary Bell! Check out the swearing-in ceremony and remarks from President Bell on our YouTube channel.

See NENA's 2020-21 Board of Directors installed and hear from the association's new President, Gary Bell, about his priorities for his term in office.

06/09/2020
NENA TC Tip - Understanding GIS Layers & Accuracy

This week, Keri Brennan, GISP, goes Under the Headset to deconstruct the complexity of GIS into something everyone can understand, a sandwich. Keri goes on to explain the critical role Telecommunicators play in keeping GIS accurate. #NENATCTip #NENATrained #YouAre911 #GIS

06/05/2020
cdn.ymaws.com

This week, NENA joined with 70 organizations in supporting the National Telecommunications and Information Administration's petition to stay the FCC’s Ligado Order. The integrity of #GPS is essential to 9-1-1. We cannot afford to take any chances on such fundamental and interference-susceptible services. https://bit.ly/3gZ9tEA

05/29/2020
T-Mobile

Thank you T-Mobile for including 911 professionals in your #ConnectingHeroes program! Amid the COVID-19 pandemic, most 9-1-1 centers are facing budget cuts and delayed tech upgrades. Free talk, text, and data for 9-1-1 personnel is much appreciated! #WeAnswerTheCall

Introducing Connecting Heroes, which gives state & local fire, police & EMS agencies the FREE unlimited service they need for first responders. People on the frontlines shouldn’t have to worry about budget shortfalls when it comes to wireless service #5GForGood

A special shoutout to 9-1-1 professionals from the National Basketball Association! #ThankYou911
05/27/2020

A special shoutout to 9-1-1 professionals from the National Basketball Association! #ThankYou911

NENA is bringing the classroom to you! Amid ongoing COVID-19-related travel restrictions, we are excited to launch 13 in...
05/20/2020
NENA Announces New Online Training Program for 9-1-1 Professionals - National Emergency Number Association

NENA is bringing the classroom to you! Amid ongoing COVID-19-related travel restrictions, we are excited to launch 13 instructor-led online (ILO) courses. Starting May 28, 9-1-1 professionals will have the opportunity to receive our industry-best education and training content in a virtual classroom!

We understand how critical the peer-to-peer learning component of our in-person classes are; our ILO courses will focus on student engagement and interaction. Read more here: https://bit.ly/2Zhv5pg

As The Voice of 9-1-1™, NENA is the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues.

05/13/2020
register.gotowebinar.com

Join NENA tomorrow for the the latest edition of the #WomenIn911 webinar series, "Self-Care for Women in 9-1-1!" During this passionate and fun presentation, you’ll learn why taking care of yourself first is not optional. Come on a journey to choose more joy for yourself, so that you have more of it to share with others.

05/11/2020
Coronavirus (COVID-19) Resources - National Emergency Number Association

NENA is proud to publish "How 9-1-1 Is Changing in a COVID-19 World," the second paper in our 9-1-1 & COVID-19 report series. This report, based on 500 survey responses from 9-1-1 professionals across 44 U.S. states and territories, builds upon insights from our initial report and provides the 9-1-1 community with a view into how #COVID19 is affecting 9-1-1 operations, technology, and personnel. https://bit.ly/2YSQPr7

As The Voice of 9-1-1™, NENA is the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues.

We’re proud to have delivered ~500 hours of training to help Indiana Statewide 911 Board train Indiana’s 911 professiona...
05/07/2020
Statewide 911 Board Gives Over $1M For Public Safety Telecommunicator Training – WBIW

We’re proud to have delivered ~500 hours of training to help Indiana Statewide 911 Board train Indiana’s 911 professionals & improve the level of 911 service provided to those who live, work, & travel in the state! Big thanks to the state 911 board for making dispatcher training a priority! #NENATrained

 Posted in State Statewide 911 Board Gives Over $1M For Public Safety Telecommunicator Training  May 5, 2020 (INDIANAPOLIS) — Over the last 2 years, the Statewide 911 Board has covered more than $1M in training costs for Indiana PSAPs (Public Service Answering Point) for their 911 Telecommunica...

05/05/2020
register.gotowebinar.com

On May 14, join NENA for the the latest edition of the #WomenIn911 webinar series, "Self-Care for Women in 9-1-1!" During this passionate and fun presentation, you’ll learn why taking care of yourself first is not optional. Come on a journey to choose more joy for yourself, so that you have more of it to share with others.

#NENA2020 Date-Change Announcement:After careful consideration, NENA has decided to reschedule the NENA 2020 Conference ...
05/01/2020

#NENA2020 Date-Change Announcement:

After careful consideration, NENA has decided to reschedule the NENA 2020 Conference & Expo, previously planned for June 13-18 in Long Beach, CA. The new dates are September 24-29 and Long Beach remains our host city. With the well-being of attendees, exhibitors, sponsors, and volunteers as the number one priority, it is clear that rescheduling #NENA2020 is the only responsible course of action at this time.

We remain excited to host the 9-1-1 community later this year. A revised conference schedule and event details are now available at nena.org/nena2020.

We look forward to seeing you in the fall. Until then, stay safe and healthy!

If you are a #NENA2020 registrant, speaker, or exhibit coordinator, check your inbox for a message sent on the morning of May 1 containing further event-rescheduling details specific to you.

04/24/2020
Detroit Tigers

And thank you to Detroit Tigers pitcher Matthew Boyd for showing your appreciation for the unsung heroes of public safety during #National911EducationMonth! #ThankYou911 #iam911 #FirstResponderFriday MLB Michigan Chapter of NENA

A message from Matthew Boyd to 9-1-1 professionals. ❤️

This 9-1-1 Education Month, we wanted to highlight a 9-1- 1 Saves champion, Congresswoman Norma Torres. A former 9-1-1 d...
04/24/2020
Congress should pass bill reclassifying 9-1-1 dispatchers

This 9-1-1 Education Month, we wanted to highlight a 9-1- 1 Saves champion, Congresswoman Norma Torres. A former 9-1-1 dispather herself, she has been on the frontlines of the #911SavesAct fight in Congress. We support you! http://bit.ly/37AzT9J
#ThankYou911
#911Saves

There’s an injustice here, even if in name only. Reclassifying dispatchers with their fellow protective services would not cost a dime, and would give this vital occupation the dignity and respect it deserves.

04/24/2020
Detroit Red Wings

Justin Abdelkader - thank you for the love on behalf of our 9-1-1 professionals! #ThankYou911 #iam911 #FirstResponderFridays
Detroit Red Wings Michigan Chapter of NENA

A message from Justin Abdelkader to 9-1-1 professionals. ♥

We're doing a special free webinar today at 3PM Eastern on wellness and HR best practices during the COVID-19 pandemic. ...
04/24/2020
HR & Wellness Best Practices for PSAPs During the COVID-19 Pandemic

We're doing a special free webinar today at 3PM Eastern on wellness and HR best practices during the COVID-19 pandemic. Join live if you can, or sign up to get access to the on-demand replay.

It's essential to maintain effective 9-1-1 center operations during these unprecedented times. We must keep our ourselves - and our teams - safe and healthy so that we can continue to protect the public. Attend this special COVID-19 webinar to learn: --Answers to HR-related questions on issues such....

Amid #COVID19, while many are #socialdistancing and working from home, America’s #911 professionals are still going to w...
04/23/2020

Amid #COVID19, while many are #socialdistancing and working from home, America’s #911 professionals are still going to work and serving our communities every day. Please keep them in your thoughts, thank them along with all #firstresponders, and be sure to use 9-1-1 responsibly. #ThankYou911

04/17/2020
A final thank you for Telecommunicator Week

It's not just during these trying, unprecedented times, we are thankful for the jobs you do every day and all day. Thank you for being the first of the first responders. Stay safe and let us know how we can help. Happy Telecommunicator Week!

04/17/2020
Telecommunicators Week Message from NENA's Board of Directors

Your dedication does not go unnoticed. However, in this time of uncertainty, we want to remind all of you to make sure you’re taking care of yourselves, and checking inon each other. Thank you for everything that you do. #ThankYou911

04/17/2020
Sen. Amy Klobuchar Celebrates Telecommunicators Week

As Telecommunicators Week comes to a close, here's a celebratory video from Sen. Amy Klobuchar thanking America's first, first responders for their dedication and hardwork. Thank you, Sen. Klobuchar for always advocating on behalf of America's 9-1-1 professionals.

#ThankYou911

04/16/2020
Happy Telecommunicators Week with Jennifer White

Although this year's Telecommunicators Week is different from any we've experienced, 9-1-1 professionals across the country should know their efforts are deeply appreciated. We see you, we understand you and we care for you!

Here's a happy Telecommunicator Week message from Jennifer White, NENA's 2nd Vice-President.

#ThankYou911 #WeAreHereWithYou

04/16/2020
Ice-T Celebrates National Telecommunicator Week

The one & only Ice-T, one of our favorite characters on Law & Order: Special Victims Unit, shows his appreciation for America's first, first responders! Thank you, Ice-T for recognizing America's 9-1-1 professionals as the true heroes they are. #ThankYou911 #TelecommunicatorsWeek #911Strong

Thank you for your portrayals of America's 9-1-1 heroes!#ThankYou911 #iam911 #FirstFirstResponders #911EducationMonth #9...
04/14/2020

Thank you for your portrayals of America's 9-1-1 heroes!
#ThankYou911
#iam911
#FirstFirstResponders
#911EducationMonth
#911Strong

Emergencies, disasters and pandemics may come and go, but America’s 9-1-1 dispatchers are always there when we need help the most. Thank you for your heroism. 💙

04/14/2020
Sean Astin Says #ThankYou911

You might recognize him from Stranger Things , Lord of the Rings, Rudy, or the Goonies -- we have a special #ThankYou911 shout out from Sean Astin! Sean, thank you for recognizing all the hard-working 9-1-1 professionals across the country!

#911EducationMonth
#911Strong

Thank you 9-1-1 on FOX for shedding light on the selfless work of America's first, first responders! #ThankYou911 #911Ed...
04/14/2020

Thank you 9-1-1 on FOX for shedding light on the selfless work of America's first, first responders! #ThankYou911 #911EducationMonth #911Strong

America’s 9-1-1 dispatchers are there for us, now more than ever. Join us in saying a special thank you to the unsung heroes of public safety. ❤️

Voting for the '20-21 NENA Board closes on Wednesday! It's YOUR association, so use this opportunity to make your voice ...
04/13/2020
NENA 2020-21 Board Voting Begins March 16 - National Emergency Number Association

Voting for the '20-21 NENA Board closes on Wednesday! It's YOUR association, so use this opportunity to make your voice heard. Don't forget to read the candidate bios and watch the candidates-forum webinars!

As The Voice of 9-1-1™, NENA is the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues.

NENA - National Emergency Number Association's cover photo
04/13/2020

NENA - National Emergency Number Association's cover photo

04/13/2020
Happy Telecommunicators Week

Happy Telecommunicators Week! Thank you to the thousands of 9-1-1 professionals across the country! Your sacrifice and selflessness, especially during this unprecedented time, is appreciated. #ThankYou911

After being on the front lines of emergency response, day in and day out, sometimes you need someone to talk to. You are...
04/09/2020
For the Frontlines

After being on the front lines of emergency response, day in and day out, sometimes you need someone to talk to. You are not in this fight alone! Text FRONTLINE to 741741 for free, 24/7 crisis counseling. Any #firstresponder, including #911 professionals, can use it. #ForTheFrontlines #ThankYou911 @CrisisTextLine https://bit.ly/34lq7by

Healthcare and essential workers on the frontlines of the coronavirus pandemic deserve free, 24/7 crisis counseling at their fingertips.

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Alexandria, VA
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As a past telecommunicator and current OnStar representative, I want to thank you all. National Public Safety Telecommunicators Week (NPSTW), April 12–18, serves as a reminder to recognize those who are essential to keeping communities safe and the lines of communications open. OnStar salutes the public safety telecommunications professionals who dedicate themselves to being the “first” First Responders in our communities. Especially during these challenging times, OnStar honors — and encourages others to honor — these “heroes under the headsets” for their important work. OnStar would like to express our sincere appreciation for the ongoing sacrifices and heroic efforts of all first responder and healthcare professionals as you continue to serve your communities despite the unprecedented COVID-19 pandemic. You do what you do despite the personal risk, and that selfless commitment is going to see us through this. Many of you are faced with immense pressure and stress, been exposed to the virus or even lost someone close to you. We continued to keep you, your families and agencies in our thoughts during this difficult time. Thank you for your continued support, service and commitment. Be safe out there.
Reminder... Voting for NENA Board of Directors deadline is tomorrow, April 15 at 5PM EST . If you didn't get your ballot, make sure you get reach out to Bri Robinson. Remember, this is your organization so please take a minute and vote. Read about your candidates and make the best choice for you.
Just wanted to share this 911 Tribute video that we just completed. Feel free to share it on your work or personal page. Thanks to all of the agencies that participated. Nappy NTW 2020.
Ricardo Martinez will be delivering today's keynote for the FREE Public Safety Conference presented by Datamark. You can register using this link https://www.eventsquid.com/event.cfm?id=9855 The keynote will begin at 11:30 AM EST
BIG NEWS from Governor Holcomb office on March 18, 2020: Indiana House Bill 1198 was signed by Governor Holcomb on March 18, 2020. Designates an Indiana first responder to include the following employees and volunteers of state and local public safety agencies: (1) Law enforcement officers. (2) Firefighters, including volunteer firefighters. (3) Corrections officers. (4) Public safety telecommunicators. (5) Providers of emergency medical services. (6) Providers of emergency management services. (7) Any other individuals whose duties in serving a public safety agency include rapid emergency response. This bill should take affect on July 1, 2020.
Great content 911 Goes to Washington
Great initiative mentioned in „The Call“ #34 to accelerate NG Emergency Calling worldwide, Brian Fontes, NENA - National Emergency Number Association, European Emergency Number 112, #APCO and #BAPCO ! Still some way to go, especially taking “worldwide” as the target to reach, into those regions that are not represented by their own regional Emergency Number Associations. But count on Avaya, Mark J Fletcher Enp and my self to get the word spread!
when does registration open for NENA 2020? Thanks
History…..09-10-2019 There are many antidotes to 9-11 that are recalled on this somber anniversary. However, one that is not well known and seldom heard is this; In 1987, the United States Congress passed, and President Ronald Reagan signed Public Law 99-445, designating September 11th of each year as “9-1-1 Emergency Number Day”. Its’ purpose was, to celebrate the life-saving importance of 9-1-1 to every person in America. In 2001, there was an event planned on the grounds of the US Capitol Building, at which the National Emergency Number Association (NENA), was to present to the Congress, a report detailing the State of 9-1-1 in America, three decades after it was implemented in 1968, in the small town of Haleyville, Alabama…..and to plan for the Next Generation of 9-1-1. The invitations had been sent, the weather was perfect, the tent was erected, rows of chairs were aligned, the podium microphone and speakers were tested - waiting only for the guests to arrive at 1000. Then, beginning at 0846 in New York City and again at 0903, followed then at 0937 at the Pentagon, and lastly at 1007 in a field in Shanksville, Pennsylvania….the world as we knew it changed in 81 minutes, and America would never be the same. Suffice to say, the 9-1-1 event did not occur on 09-11-01 or ever again. Another non-human casualty of 9-11…..Never Forget
Second of two articles I wrote for a local newspaper in Michigan
First of two articles I wrote for a local newspaper in Michigan.
Keep the Racine WI police family in your prayers. An off duty officer was tragically shot and killed responding to a robbery. We are reaching out to their first responders and 911 dispatchers with a local therapy dog team in the coming days to offer God's peace and eternal comfort. Because HIS life Mattered, Chaplain Ron https://cbs58.com/news/police-investigation-underway-at-racine-bar-and-grill www.k9forchrist.org Offering Hope In Crisis