Consumers Council of Canada

Consumers Council of Canada The Consumers Council of Canada works collaboratively with consumers, business and government in support of consumers' rights and responsibilities.

Visit us at: http://www.consumerscouncil.com The Consumers Council of Canada works collaboratively with consumers, business and government in support of consumers' rights and responsibilities, seeking an efficient, equitable, effective and safe marketplace for consumers. The Council is a member of the Canadian Consumer Initiative.

Visit us at: http://www.consumerscouncil.com The Consumers Council of Canada works collaboratively with consumers, business and government in support of consumers' rights and responsibilities, seeking an efficient, equitable, effective and safe marketplace for consumers. The Council is a member of the Canadian Consumer Initiative.

Mission: The Consumers Council of Canada is committed to: A Voice for Consumers: We endeavor to be a voice for consumers across Canada. Listening to Consumers: We work to listen to consumers and develop policy consistent with what we are told. Consumer Empowerment: We provide leadership in educating and informing consumers about their rights and responsibilities. Integrity: We endeavour to conduct our business in ways that are consistent with the highest professional and ethical standards. Stakeholder Involvement: We actively seek the advice of a broad range of stakeholders, including other consumer groups, and assess the specific suggestions made, to incorporate, where appropriate, their advice into the Council's policies and programs. Excellence in Client and Member Services: We strive to provide the high levels of service to our clients and members. Financial Sustainability.

Operating as usual

Electrolytic and Film Capacitors Class Action - Deadline to Comment on Settlement Agreement | Consumers Council of Canad...
12/17/2020
Electrolytic and Film Capacitors Class Action - Deadline to Comment on Settlement Agreement | Consumers Council of Canada

Electrolytic and Film Capacitors Class Action - Deadline to Comment on Settlement Agreement | Consumers Council of Canada

LEGAL NOTICE AUTHORIZED BY THE ONTARIO SUPERIOR COURT OF JUSTICE, THE SUPREME COURT OF BRITISH COLUMBIA AND THE SUPERIOR COURT OF QUÉBEC CANADIAN ELECTROLYTIC & FILM CAPACITORS CLASS ACTIONS Did you purchase an electrolytic capacitor or an electronic device containing an electrolytic capacit ...

Linear Resistor Class Action Settlement - Important Deadline | Consumers Council of Canada
12/17/2020
Linear Resistor Class Action Settlement - Important Deadline | Consumers Council of Canada

Linear Resistor Class Action Settlement - Important Deadline | Consumers Council of Canada

Class proceedings have been initiated in Canada, on behalf of Canadians who purchased linear resistors or products containing linear resistors between July 9, 2003 and September 14, 2015 (the “Settlement Class Members”). Among other allegations, the proceedings allege that the defendants partici...

Consultation on Review of Ontario's Consumer Protection Act | Consumers Council of Canada
12/12/2020
Consultation on Review of Ontario's Consumer Protection Act | Consumers Council of Canada

Consultation on Review of Ontario's Consumer Protection Act | Consumers Council of Canada

Deadline to share views with the Council The Ontario government says it wants to improve its Consumer Protection Act (CPA). Consumers Council of Canada plans to respond to the government's call for consultation on how to improve consumer protection in Ontario. The CPA governs most retail tr ...

Ottawa, November 28, 2020 - Metro Ontario Inc. is recalling certain Metro brand products due to possible Salmonella cont...
11/29/2020
Certain Metro brand products recalled due to Salmonella - Recalls and safety alerts

Ottawa, November 28, 2020 - Metro Ontario Inc. is recalling certain Metro brand products due to possible Salmonella contamination. Consumers should not consume the recalled products on this linked list.

Metro Ontario Inc. is recalling certain Metro brand products from the marketplace due to possible Salmonella contamination.

Ottawa, November 28, 2020 - Metro Ontario Inc. is recalling certain Metro brand products due to possible Salmonella cont...
11/29/2020
Certain Metro brand products recalled due to Salmonella - Recalls and safety alerts

Ottawa, November 28, 2020 - Metro Ontario Inc. is recalling certain Metro brand products due to possible Salmonella contamination. Consumers should not consume the recalled products on this linked list.

Metro Ontario Inc. is recalling certain Metro brand products from the marketplace due to possible Salmonella contamination.

Human Rights Day
11/10/2020
Human Rights Day

Human Rights Day

Human Rights Day is observed every year on 10 December. It commemorates the day on which, in 1948, the United Nations General Assembly adopted

International Volunteer Day
11/05/2020
International Volunteer Day

International Volunteer Day

The International Volunteer Day (IVD) mandated by the UN General Assembly, is held each year on 5 December. It is viewed as a unique chance for

Cadillac Fairview was found hiding and using facial recognition cameras on customers without consent
10/30/2020
News release: Cadillac Fairview collected 5 million shoppers’ images - Office of the Privacy Commissioner of Canada

Cadillac Fairview was found hiding and using facial recognition cameras on customers without consent

October 29, 2020 – Cadillac Fairview – one of North America’s largest commercial real estate companies – embedded cameras inside their digital information kiosks at 12 shopping malls across Canada and used facial recognition technology without their customers’ knowledge or consent, an inve...

Consumers Council of Canada is at the Ontario Legislature today seeking to protect and reform consumers' access to class...
06/10/2020
Ontario's Class Action Law Changes Under Fire | Consumers Council of Canada

Consumers Council of Canada is at the Ontario Legislature today seeking to protect and reform consumers' access to class action to achieve justice and redress. Read about this issue on the Council's website https://www.consumerscouncil.com/ontarios-class-action-law-changes-under-fire/ and on Apple News: https://apple.news/A-KNiokTES9ORO-wK3kBPTQ

Proposed Ontario changes to class action laws are facing criticism that they follow U.S. laws too closely, and unfairly favour defendant interests at the expense of groups of consumers. The Ontario government introduced Bill 161 in early December. That bill included numerous updates to the Class ...

Hand sanitizers recalled due to industrial-grade ethanol content | CBC News
06/08/2020
Hand sanitizers recalled due to industrial-grade ethanol content | CBC News

Hand sanitizers recalled due to industrial-grade ethanol content | CBC News

Health Canada says some hand sanitizers are being recalled because they contain industrial-grade ethanol. The products on the recall list include Eltraderm Hand Sanitizer, Gel 700 Hand Sanitizer, Sanilabs Hand Sanitizer and Walker Emulsions Hand Sanitizer.

Valerie Hammond is a Canadian hero. She stood up for herself and all Canadian consumers. She asked for what was rightful...
05/28/2020
After her toaster oven caught fire, Ontario woman was told by Whirlpool to take it up with a company in China | CBC News

Valerie Hammond is a Canadian hero. She stood up for herself and all Canadian consumers. She asked for what was rightfully hers, and she won. But her victory is only a partial one. It's just a beginning. Because she deserved to be better protected from the start. Read her story, championed by CBC Go Public. https://www.cbc.ca/news/business/toaster-oven-fire-damage-whirlpool-1.5492611

The toaster oven had the KitchenAid name on it, but when it burst into flames causing hundreds of dollars in damage to an Ontario women's home, the appliance maker told her she'd have to go after a third-party company she'd never heard of — in China — for compensation.

Consumers Council of Canada wants to know what you are experiencing as a "consumer" during the COVID-19 emergency. We're...
04/01/2020

Consumers Council of Canada wants to know what you are experiencing as a "consumer" during the COVID-19 emergency. We're equally interested in input on what's going right as what's going wrong. You'll find ways to communicate with us through our homepage at https://www.consumerscouncil.com

March is Fraud Prevention Month. The Competition Bureau and its partners will share tools to recognize, reject and repor...
03/05/2020

March is Fraud Prevention Month. The Competition Bureau and its partners will share tools to recognize, reject and report fraud throughout this month.

We’re happy to be working with our partners Consumers Council of Canada, Option consommateurs and Union des consommateurs to help consumers like YOU! You have the power to recognize, reject and report fraud! #emPOWERment #Knowledgeispower #FPM2020

Don't keep gift cards around for too long
01/18/2020
| CBC News

Don't keep gift cards around for too long

A Toronto woman is warning anyone who gets prepaid credit cards to use them quickly after she tried to use cards that were two years old and found they had virtually no money left. The company that distributes them says it's following federal rules but one expert calls prepaid credit cards "a badly....

This report from the Norwegian Consumer Council called the data-sharing practices of some of the world’s most popular An...
01/15/2020
Grindr and OkCupid Spread Personal Details, Study Says

This report from the Norwegian Consumer Council called the data-sharing practices of some of the world’s most popular Android apps “out of control.”

See the full report here:https://fil.forbrukerradet.no/wp-content/uploads/2020/01/2020-01-14-out-of-control-final-version.pdf

Norwegian research raises questions about whether certain ways of sharing of information violate data privacy laws in Europe and the United States.

Save money and reduce your carbon footprint by using ENERGY STAR certified LED decorative light strings this year
12/15/2019
Product Finder — Decorative Light Strings

Save money and reduce your carbon footprint by using ENERGY STAR certified LED decorative light strings this year

Find and compare ENERGY STAR Certified Decorative Light Strings. Learn all the information you need to start shopping, including product details, rebates, and retailers near you.

Use e-transfer? Banks often blame customers when fraudsters strike | CBC News
09/23/2019
Use e-transfer? Banks often blame customers when fraudsters strike | CBC News

Use e-transfer? Banks often blame customers when fraudsters strike | CBC News

A Manitoba man says marketing that claims people are protected when they e-transfer money is misleading, after fraudsters stole $3,000 and TD Bank said he was to blame. Rene Trudeau is one of dozens of people who contacted Go Public about frustrating e-transfer battles with their banks.

08/14/2019

Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them, new research by Consumers Council of Canada found. https://www.consumerscouncil.com/counterfeits

07/16/2019

Canadians doubt their governments deal with their consumer problems seriously, want more responsiveness and are ready for some regulatory innovation to make sure their complaints get responses. Our new research looks at some options. https://www.consumerscouncil.com/super-complaints

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201-1920 Yonge Street
Toronto, ON
M4S-3E2

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Comments

Hi, I thro Nordstrom online website brought a handbag on 2019.10.27. on 2019.11.08, I received a wrong handbag from shop. After checking, an internal errors made by Nordstrom, and sent the incorrect handbag to me. The shop request me refund the bag first and re-order later. however, it had a new price for my purchase one on 2019.10.27, it needed raise more HKD3000 for buy the handbag same as my ordered before. photo as below, please help me to settle the matter because it make me troubled. The attached photo is the old price new price and the old description and new description by Nordstrom, after my ordered make and changed by staff of Nordstrom afterward.